Terms of service

Terms of service

Lens Features and Benefits Disclaimer

Because replacement lenses are custom-made based on your selected lens type and features, the specifications, features, or benefits of your new lenses may differ from those advertised for the stock lenses originally included with your frames or shown on the frame packaging.

Shipping

United States: Standard shipping (2–4 business days) is free in the US and done by USPS First Class for the initial box to you and shipping label from you back to Lensabl. For the return shipment with your finished lenses back to you, we use USPS Priority. Expedited shipping is $35 and is done by UPS overnight (1 business day).

For Canada, we ship orders via USPS Priority International at a standard rate of $35. For detailed information on shipping to Canada and other international locations, please visit our FAQ.

Protection Plan

All lenses are covered for scratches made during normal use and any coating defects for the first 3 months from the date you receive your lenses. The lens protection plan extends this coverage from 3 months to 12 months.

  • This protection plan does NOT cover scratches stemming from dropped frames, improper lens care, or lens cleaning with any substance and accessory other than Lensabl provided cleaning kit.
  • The lenses will be remade per the original order. That means that you cannot request to change the frame used, lens type/material/AR or the prescription. If you would like to make changes to the frame used or lenses, that will be treated as a new order and there will be a cost to do so. There are no exceptions to this.

Please Note: You may only do 1 lens protection plan fulfillment per year (or per item in the order).

If your order qualifies to be covered under our lens protection plan, we will replace your lenses for free and cover the cost of return shipping back to you. You will need to pay for shipping to us. If you need to send in your past order for lens protection fulfillment, please email support@lensabl.com with a photo of your scratched lenses and our Customer Support team will advise on next steps.